Frequently Asked Questions

Yes. You can book an appointment at our Hounslow office, West London or work with us remotely. If you choose remote support, we can discuss what you need by phone or email and send your draft documents electronically. To arrange an appointment, call us, email us or message us on WhatsApp.

Yes. We can draft a letter of complaint, a response to a letter you’ve received or a request for information. Tell us who you’re writing to, what happened and what you’d like the recipient to do. We’ll prepare a draft in your name for you to review and send.

Yes. We provide drafting and administrative support to solicitors and barristers, including preparing chronologies, organising case papers and compiling court bundles. We also help businesses with administrative tasks such as preparing correspondence, organising documents and compiling records.

You can send us an enquiry at any time, including evenings and Sundays. Our office is closed on Sundays and reopens on Monday. We respond to enquiries during working hours.

We see clients strictly by appointment. Please contact us before travelling and wait for confirmation of your appointment time.

Yes. You can ask us to help with a single task, such as drafting a position statement, preparing a letter or putting together a hearing bundle. We’ll agree with you exactly what you’d like us to prepare.

You’ll work with a paralegal who holds at least a law degree and has many years of experience handling the types of matters we take on. Their experience includes working on cases under the direction of solicitors and barristers.

Yes. If you need legal advice or someone to represent you in court, we can put you in touch with a solicitor or help you find a suitable barrister. You choose whom to instruct and agree the scope of their work and any fees directly with them.

Yes. We can help you prepare a range of court documents, including witness statements, position statements, chronologies and lists of issues. We can also help you complete court forms and organise your papers into an indexed and paginated court bundle. We prepare drafts using the information you provide. You review them, sign where required and file them with the court yourself.

Yes. The initial consultation is free. You can tell us what you need help with and let us know about any deadlines. We’ll explain how we can help and, if you’d like to proceed, confirm the work, fee and timescale before you decide.

Our fee depends on the work you need and the documents involved. Before you decide whether to proceed, we’ll provide a quotation explaining what we’ll do and how much it will cost. If you ask us to carry out any additional work, we’ll agree the fee with you first.

Yes. We can help you draft a witness statement from your account of what happened. We’ll help you put events in order, explain what you saw or heard in your own words and refer to relevant documents. You review the draft, make any corrections and sign it once you’re satisfied it’s accurate.

Yes. We can organise, index and number your documents to prepare a court bundle for a hearing or a matter bundle for your case records. We usually prepare electronic bundles, also known as e-bundles, and can also prepare a paper bundle if needed.

For a court hearing, we arrange the documents in line with the court’s directions. In an electronic bundle, you can use bookmarks to jump to individual documents and search the text for a name, date or phrase.

Yes. We can help you complete the form using the information you provide, draft any supporting statement and organise the documents you want to include. You review the application, sign where required and submit it to the court yourself.

We may be able to help, depending on the work involved and our availability. Contact us as soon as possible with the date of your hearing, any deadline for submitting documents and what you need us to prepare. We’ll confirm whether we can complete the work in time.

You can use our secure Upload Documents page or send your documents by email or WhatsApp. If you’re unsure which option is best for the files you want to send, we can guide you.

If you send us documents for an enquiry or quotation and decide not to go ahead, or we don’t hear back from you, we normally delete our copies within 72 hours.

If you ask us to carry out work, we normally delete our copies within 48 hours of completing it. You can ask us before we finish to keep them for up to 30 days. Please save your own copy of the final documents.

A solicitor is a regulated lawyer who can advise you, manage your case and represent you in court.

A barrister is a regulated lawyer who typically specialises in giving legal opinions and presenting cases in court. Your solicitor may instruct a barrister if you need specialist advice or representation at a hearing.

A paralegal carries out legal work, either independently or as part of a legal team. At TW Paralegal, we provide independent, unregulated paralegal support. If you’re handling your own case, we can help you draft a position statement, complete court forms or prepare a hearing bundle.

Yes. If you’re representing yourself in a civil or family court hearing, we can attend as your McKenzie Friend, subject to our availability and the court’s directions.

A McKenzie Friend can sit with you, take notes, help you find documents and offer quiet support during the hearing. You speak to the judge and present your own case.

If you’re representing yourself, you review the documents and sign them where a signature is required. You then file them with the court and send copies to the other parties where required. You remain responsible for meeting the deadlines that apply to your case.