Terms and Conditions

TW Paralegal | Last updated: October 2026

1. About us

TW PARALEGAL LTD, trading as TW Paralegal. Registered in England and Wales. Company number 13638757.

Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Email: welcome@twparalegal.com

Telephone: 020 3633 6634

WhatsApp and out-of-hours enquiries: 07733 201970

Our registered office is our address for formal correspondence. Please contact us separately to arrange an appointment.

2. Our services

We provide independent paralegal, document preparation and administrative support for individuals and businesses. We are not a firm of solicitors or barristers. We do not provide legal advice, conduct litigation or carry out reserved legal activities under the Legal Services Act 2007.

Before accepting instructions, we confirm the work we can undertake, our fee and any agreed timescale. Our responsibilities are limited to that agreed work. A free initial consultation is to discuss your requirements and establish whether we can help; it is not legal advice.

3. Accepting these terms and starting work

We will provide these terms and our disclaimer before payment. Payment of our invoice confirms your acceptance of them and instructs us to proceed with the agreed work. Unless you tell us before payment that you want a later start, we normally begin once we receive payment.

Work may begin with reading documents, reviewing instructions, requesting information, researching or preparing drafts. It does not begin only when we produce a finished document.

4. Quotations and payment

We assess each matter and provide a quotation before work begins. Unless agreed otherwise in writing, payment is required in advance.

The quotation covers only the work described. Additional documents, substantial changes or new instructions may involve a further fee. We will obtain your agreement before undertaking chargeable additional work. We will explain and agree beforehand on printing, postage, travel, and external provider charges payable through us.

5. Your instructions and documents

You must provide clear instructions, accurate information and the documents needed for the work. Tell us about any deadline or hearing before we accept instructions. You must have a lawful right to provide the documents and personal information you send.

Check drafts carefully, particularly names, dates, addresses, figures and factual statements. You are responsible for the accuracy of the facts you provide. We remain responsible for preparing the agreed work with reasonable care and skill.

We may decline unlawful or misleading instructions and work outside our service.

6. Responsibility for your case

Our fees do not include court fees, application fees or charges payable to other organisations. You are responsible for paying these directly.

You remain responsible for your case, including decisions about proceedings, compliance with court orders and deadlines, and signing, filing and submitting documents. We do not act as your legal representative, go on the court record or take over the conduct of litigation.

Where we agree a separate service, such as arranging process serving, our responsibility is limited to that service.

7. Timescales and amendments

Any agreed completion date depends on receiving payment, documents and instructions in time. If circumstances affect delivery, we will let you know.

We will correct errors caused by us at no additional charge. Changes to your instructions or new information may require a revised quotation and timescale.

8. Cancellation and refunds

You may ask us to stop work by email or WhatsApp. If no work has been carried out and no agreed costs have been incurred, we will refund your payment.

Where work has started, any deduction will fairly reflect work already completed and agreed costs that cannot reasonably be recovered, subject to your statutory rights. We will explain the calculation. We do not automatically refund the whole fee because you change your mind after work starts, or retain the whole fee merely because we have begun.

If the agreed service has been completed, a change of mind will not normally entitle you to a refund. This does not affect your rights if the service is faulty or not provided as agreed.

9. Consumer cooling off rights

If you buy mainly for personal use and enter into the agreement online, by telephone or away from our premises, you will normally have 14 days from the day after the agreement is made to cancel.

To cancel, send a clear statement to welcome@twparalegal.com, contact us on 020 3633 6634, write to our registered office or contact us through WhatsApp.

If you expressly request an early start, you may have to pay a proportionate amount for work provided before cancellation, where the legal requirements have been met. Your cancellation right ends on full completion only if you requested the early start and acknowledged beforehand that you would lose that right once the service was fully completed.

Any statutory cancellation refund will be made within 14 days of receiving your cancellation, normally by the original payment method.

10. Business to business instructions

If you instruct us mainly for your trade, business or profession, the consumer cooling-off period does not apply. Payment accepts these terms and instructs us to start unless a later start has been agreed.

If you cancel, you must pay for work already carried out and agreed costs that cannot reasonably be cancelled or recovered. We will refund any remaining advance payment. Anyone instructing us for a business confirms authority to do so.

Where we process personal information solely on a business client's instructions, we will agree any separate data-processing terms required.

11. External providers and introductions

We may use an external provider for an agreed service, such as translation or process serving. We will explain the arrangement and charges. If we appoint a provider to fulfil our agreement with you, we remain responsible for our contractual obligations.

If we help you find an independent solicitor, barrister or representative whom you instruct directly, your agreement is with that professional. You agree to their fees, check their suitability and give them instructions. We do not supervise their work or guarantee their advice, availability or results. We remain responsible for our own actions when making an introduction.

12. Documents and retention

Our Privacy and Cookie Notice explains our retention arrangements. We normally delete quotation documents after 72 hours if we receive no response to our quotation or request for information. We normally delete working documents within 48 hours after the agreed work, including agreed amendments, is completed and final documents are sent.

If you ask us to retain documents and we agree, we keep them for up to 30 days after completion. Limited legal and accounting exceptions apply. Keep your own copies: we do not provide long-term document storage.

13. Responsibility and liability

We will carry out the agreed service with reasonable care and skill. We cannot guarantee a particular decision, payment, response or outcome.

We are not responsible for losses caused by inaccurate information you supply, decisions you make independently or tasks outside our agreed service, except to the extent our own breach or negligence contributed to the loss.

For consumers, we remain responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill. Statutory rights are unaffected.

For business clients, where reasonable and legally enforceable, our total liability arising from an instruction is limited to the fees paid or payable for that instruction. We exclude liability for indirect losses and loss of business profits to the extent permitted by law.

Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything that cannot lawfully be excluded or limited.

14. Stopping work and complaints

We may suspend or end work if payment or essential information is missing, there is a conflict of interest, instructions are unlawful, we experience abusive or threatening behaviour, or the matter needs a service we cannot lawfully provide. We will explain where permitted and account fairly for payments received.

Send complaints to welcome@twparalegal.com, explaining the issue and how you would like it resolved. We aim to acknowledge complaints within five working days and respond fully within 20 working days. If we need more time, we will explain why.

15. Applicable law

These terms are governed by the law of England and Wales. Business disputes are subject to the courts of England and Wales. Consumers retain mandatory rights to protection or proceedings in their home jurisdiction. Updated terms apply to new instructions. Existing agreements are not changed unless agreed with you.

Questions? Email welcome@twparalegal.com.